This draft sets out delivery expectations and how problems are handled. It must be reviewed and completed by the business owner before use.
Delivery estimates
Delivery times shown on listings are typical turnarounds after content is approved. They are estimates, not guarantees.
What counts as delivered
A placement is delivered when the agreed content or link is live on the agreed publication and we have sent you the URL.
Revisions
Requests for changes after publication depend on the publisher’s policy. We will pass on reasonable requests promptly.
If a placement cannot be completed
[Owner: state what happens if a publisher declines or cannot publish — for example, an alternative publication or a refund of amounts paid for that placement.]
Link removal
[Owner: state whether and for how long you will replace or refund a placement that is removed after delivery.]
How to raise an issue
Contact us with your reference number and a description of the problem. [Owner: add response time and contact channel.]